Digital Chatbot & LLM Solutions for Scalable
Webby Group’s Digital Chatbot and Large Language Model (LLM) Solutions with integrated Knowledge Base empower businesses to deliver highly accurate, human-like conversations at scale. These AI assistants understand context, retrieve verified data from structured repositories, and engage users across websites, apps, and messaging platforms. Ideal for industries with high support volumes—like e-commerce, banking, healthcare, education, and logistics—our platform enhances efficiency, cuts costs, and delivers 24/7 intelligent service.
Why Choose Webby Group for Chatbot & LLM Development
Context-Aware AI Conversations
Our chatbots use fine-tuned LLMs that go beyond keywords—understanding the nuance and intent behind user questions.
Knowledge Base Integration for Reliable Responses
Each bot is linked to a structured, company-approved knowledge base to ensure all replies are accurate, compliant, and brand-aligned.
Natural Multilingual Communication
Reach users in multiple languages using natural-sounding translations and cultural nuance handling.
Plug-and-Play System Integrations
Easily connect to CRMs, ERPs, ticketing systems, and product databases to enable fully transactional chat experiences.
Adaptive Learning & Response Optimisation
Improve chatbot performance continuously using feedback loops, analytics, and conversation training.
Security-First Architecture
Enterprise-grade encryption, access controls, and logging keep user data secure and ensure regulatory compliance.
Consultative Delivery Process
From persona design to knowledge architecture and NLP training, we partner with you to ensure the AI agent feels like an extension of your brand.
Frequently Asked Questions
01. What Is a Chatbot With LLM and Knowledge Base?
It’s an AI assistant that combines the conversational power of large language models with a structured knowledge base, allowing it to provide accurate, natural-sounding responses across digital channels.
02. How Is This Different From a Traditional Chatbot?
Traditional bots follow fixed scripts or decision trees. LLM-powered bots understand open-ended questions, learn from interactions, and generate human-like replies based on context and data.
03. Can the Chatbot Answer in Multiple Languages?
Yes. We support multilingual communication and can adapt the tone and phrasing to match your audience preferences.
04. How Is the Knowledge Base Built and Maintained?
We work with you to structure your existing documentation or build a new repository of approved content. You’ll be able to update it easily through a user-friendly CMS.
05. Can I Control What the Bot Says?
Absolutely. The bot only pulls answers from your approved knowledge base and can be fine-tuned to follow tone, language, and compliance guidelines.
06. What Types of Integrations Are Available?
You can integrate with your CRM, ERP, HRMS, booking system, or any tool with available APIs to create end-to-end transactional chat experiences.
07. Is There a Human Escalation Option?
Yes. When the chatbot hits a limit, it can transfer the session—along with context and chat history—to a live agent through integrated helpdesk tools.
08. How Secure Is the Chatbot Platform?
We implement enterprise-grade security including encrypted data transmission, role-based access control, and audit logs to protect sensitive information.
09. Will I Get Analytics on Chatbot Performance?
Yes. You’ll have access to a dashboard that tracks satisfaction scores, usage patterns, feedback loops, and unresolved queries.
10. Can I Train the Chatbot to Improve Over Time?
Yes. Your team (or ours) can review sessions, retrain content, and optimise replies using an easy-to-manage backend interface.
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